Average Reviews:
(More customer reviews)This is the second of this brand flatiron that I have purchased. The first was the 1" flatiron which I have had for two years with absolutely no problems. Excellent product. The second one (the 1 1/4") I purchased through Amazon from this seller. Once again the iron works well, however I recently had one of the plates come loose in the iron. It now snags my hair and has become unusable for this reason. I tried twice contacting the seller through Amazon's forum as they give no direct info for contacting them. They did not respond to either e-mail. I then called Amazon and was given a direct e-mail address for the seller. This time they did respond with a very brief answer, "We do not offer warranty on any irons." I responded and asked if I should contact FHI directly and they responded, "You can contact FHI".
I then contacted FHI directly and was told that they could not help me because Payless Beauty is not an authorized seller and further stated that they had this issue with Payless before and that they are aware that they are selling to the public a product with no warranty. This is a real issue for me as this is not a cheap product.
This is a good product, but beware that if you purchase from this seller and it stops working for some reason in a month or so you are out of luck!
Click Here to see more reviews about: FHI Platform 1 1/4 Inch Flat Iron Ceramic Nano Tourmaline, P114
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